Complaint Management System

About

Complaint management system (CMS) enables you to lodge your complaint through an automated process which eliminates the need for an operator. CMS is a convenient solution for monitoring and tracking user complaints. CMS gives you a complete system that can automatically handle the different processes of a CMS 24/7. Our high-tech device provides updated status regarding the complaint and feedback from the customers. The device enables the consumers to register their complaint via SMS or Mobile Application which can be constantly tracked by the consumers therefore providing ease and quick communication to the customers.

Features

  • Inventory management
  • Updated status regarding the registered complaint
  • Ability to detect multiple complaints from same users
  • Specified time for every complaint lodged
  • Status of the complaint is conveyed to the higher authorities
  • Date and time of the complaint is registered
  • Users have the option to add complaint image
  • Complaint details are added by the consumers
  • Database is maintained

Operation cycle:

  • Complaint registration through SMS or Android App
  • Administration collects information about complaint
  • Responsibility is assigned to concern employee
  • Inventory updated by the employe
  • Complaint resolved by the employee
  • Complaint status is updated in database
  • Feedback is taken from customer after complaint resolution

Benefits

Complaint management system (CMS) provides ease for the consumers, line mans, and the companies through providing the following benefits:

  • Complaint can be lodged via SMS
  • Complaint can be lodged through Mobile Application
  • Consumer is notified regarding the status of the complaint (i.e. Pending, Resolved, Not resolved, In-progress)
  • Inventory can be easily managed
  • Employee information can be tracked by the management
  • Quick process of communication
  • Complaints can be addressed on time
  • Complaint details are added by the consumers
  • Efficient and reliable system